top of page
Sheet Music
Sheet Music

School Policy

Q: How many weeks are there in a Term?
Q: What should I do if I couldn't attend my scheduled lesson?

View the enrolment policy, cancellation policy, and school policy to find out more, or please feel free to contact us.

Enrolment Policy

  • Music Creators have 12 Week or 11 Week Terms, which can be longer than the Queensland State School’s term and music lessons be conducted during school holiday period. It is student and parent’s responsibility to check the term dates prior to enrolling for the term.

  • All term fees must be paid in full for the term. 

  • Fees are to be paid in advance for each term no later than the last week of the previous term (or before the first lesson for new enrollers), a late fee of $30 will apply to late payments. With the exception of the first term of each school year, invoices for each term are issued during the second last week of the term prior.

  • If tuition is cancelled prior to the end of a term, a $70.00 fixed cancellation fee will apply to possible refunds. The administration fee is strictly non-refundable. Refunds will be based on the original payment, and will be discounted if the payment included any discounts (e.g. Sunday Savers, Multiple Enrolment Discount).

  • Each term’s invoice will include an $10 Administration Fee and Teaching Resources Levy. This is a flat rate to cover the cost associated with administration, extra teaching material, teaching equipment/musical equipment and their maintenance, stationery, photocopying and printing.

Special Benefits

  • ​Multiple Enrolment Discount

    • A fixed $20.00 deduction will automatically apply to students across all three schools with multiple enrolments within the same family. This includes students learning multiple instruments and siblings studying at Music Creators. 

    • This discount cannot be combined with other offers (to the exception of Referral Credits) and is limited to one per enrolment; separate instruments count as separate enrolments.

    • ​The discount has no set expiration but requires term fees to be paid on time for enrolment confirmation.

  • Referral Credits

    • Both referring student (current student) ​and the referred student (new student) will receive a $20.00 credit towards their next full term invoice. Read More

Note: Music Creators reserves the right to modify or cancel an offer at any time.

Cancellation Policy | Individual Lessons

  • A 24 hours notice must be given if an individual lesson is to be cancelled. Where notice is given, a make-up lesson will be arranged. Lessons missed without adequate notice will be charged for.​

    • When booking your make-up lessons, please take note that if you are unable to attend your booked make-up lessons for any reason you will forfeit that lesson. Make-up lessons cannot be changed or moved once they have been booked.

    • Make-up lessons cannot be used as credits for future lessons.

    • Make-up lessons automatically expire after 90 days.

    • Make-up lessons will not be scheduled if you are not currently booked in or if you have overdue/outstanding lesson fees.

    • Permanent bookings take priority over make-up lessons and we reserve the right to reschedule your make up in this instance.

    • Make-up lessons might be scheduled with another qualified teacher of the same instrument on a different day according to the time available for the week.

    • Music school will have a substitute teacher for our students when their teacher is ill or away. Otherwise, student’s lesson will be rescheduled.

  • A 2 hours notice must be given if:

    • ​Students wish to change their lesson to online lesson.

    • Students are unwell and wish to reschedule their lesson. A medical certificate must be provided to be entitled for a make up lesson. 

  • Where a timetabled lesson coincides with a statutory public holiday, such lesson will take place as it would if there were not a public holiday. The standard 24 hour rule applies for cancellations during holiday periods.

Cancellation Policy | Group Classes: Piano Pals, Guitar Crew, String Squad

  • ​Student Absences
    Students who are unable to attend their scheduled class may request to join another class, subject to the following conditions:

    • Alternative class options are limited and may not align perfectly with the student’s playing level or progression.

    • Approval for attending a different class is at the discretion of the school and subject to space availability.

    • No refunds, credits, or further make-up options will be provided for missed classes.

  • School Initiated Group Class Cancellation
    If, for any reason, the school needs to cancel a group class, either 1) a lesson credit will be issued for the following term; or 2) the school will arrange an extra class with the same students as a replacement class. 

  • Public Holidays
    Where a timetabled lesson coincides with a statutory public holiday, such lesson will take place as it would if there were not a public holiday. 

School Policy

  • Please ensure that the student brings ALL their music books and learning material to each lesson.

  • Parents are welcomed to stay during the lesson, but please turn off all mobile phones and minimise interruptions to the lesson by refraining from interacting with student or teacher unless invited to do so.

  • Please wash your hands and cut your fingernails before coming to the lesson.

  • Food and drinks are not allowed in the studio and waiting area.

  • Any notes, videos or sound recordings of the lesson require permission from the teacher.

  • It is the student's responsibility to attend lessons on time. No extra time will be given if the student arrives late. This is to ensure that the next student starts his/her lesson on time.

  • If parents wish to have discussion with the teacher, please advise the teacher before the lesson begins.

  • Lessons will be arranged by the school in accordance with the Music Creators’ School Terms, however during the school holiday special arrangements can be made should the need arise.​

  • The lessons will be timetabled using the best means to suit both the requirements of the students and the availability of the teaching staff.​

  • It is the student's responsibility to attend lessons on time. No extra time will be given if the student arrives late to ensure the next students starts on time.

  • Teachers may recommend their students for any appropriate examinations; however, students will not be entered without their consent and the consent of a parent/guardian.

bottom of page